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White Paper
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Six Myths of On-Demand Contact Centers
Today, many companies are adopting the on-demand model for their contact centers, abandoning the older premise-based systems. Nevertheless, several myths about the superiority of on-premise solutions still exist. These misconceptions prevent many businesses from taking advantage of on-demand contact centers.
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Case Study
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Contactual Helps AFS Reach Farther, Serve Customers Better
For sixteen years AFS has helped people manage their money better. The Minneapolis-based consumer counseling company relies on the Contactual OnDemand Contact Center for better customer service and greater market reach.
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