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Company Name

Avaya
Contact Information 211 Mount Airy Road

Basking Ridge, NJ   07920
United States,
866-462-8292
Website http://www.avaya.com
Business Description Avaya enables businesses to achieve superior results by designing, building, and managing their communications networks.
Product Description Avaya is a leading global provider of business communications applications, systems and services focused entirely on serving the needs of businesses large to small. Through Avaya`s innovative technology and services, customers can integrate IP telephony solutions with existing communications investments to enhance and evolve their networks and communications applications at their own path and pace.
Products
IP Softphone for Pocket PC
IP Wireless Telephone Solutions
Phone Application Suite
Avaya 4601 IP Telephone
Avaya IP Softphone
Interaction Center
Interactive Response
Avaya 4602/4602SW IP Telephone
Speech Applications Builder
INDeX Integrated Messaging System
IP Office
Avaya one-X Quick Edition
Avaya one-X Deskphone Edition
Avaya Business Advocate
Softconsole
White Paper
Contact Center Survivability Design Considerations
This technical white paper is intended to help the reader understand the basic concepts needed to design a robust and survivable Contact Center featuring Avaya Communication Manager 3.0. We explore how the new Enterprise Survivable Server solution enables the Contact Center to continue operations in the event of a disaster or other disruptive event.
Creating the Green IT Action Plan
Enterprise CIOs have a variety of motivations for improving the environmental footprint of their IT operations, but they are often unsure how to proceed. IT organizations should start by crafting an action plan for implementing green IT principles.
Enterprise Fixed-Mobile Convergence
This paper explores the challenges/problems stemming from the independent tracks of cellular mobility and IP Telephony and how Avaya and Nokia have joined together to bring to the market a solution that leverages the capa­bilities of both worlds in an integrated manner and bridges the gap between Wireless and Enterprise IP Telephony.
Go Green With Home Agents
Major companies are boasting about the environmental benefits of their work-at-home programs. Are the green benefits of telecommuting real, or is this another case of green washing? This exclusive Avaya white paper summarizes the facts for contact center managers and includes real-world customer case studies on the success of home agent programs.
Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service
This paper outlines an alternative approach to architecting the contact center that helps fundamentally improve Total Cost of Ownership (TCO) and enable a framework for a differentiated customer service experience. Avaya Intelligent Customer Routing leverages SIP and other open standard technologies to deliver a simple, adaptable methodology to segment, self-serve and serve customers in a multi-site contact center environment.
View All White Paper for Avaya
Survey Results
Avaya 2005 Global Research Report: Working to Communicate Better in Business
To better understand enterprise communication needs in this changing work environment, Avaya has undertaken in-depth global research to examine the impact of mobility on communication and working practices. The following report summarizes the responses of 600 business, managerial and office contacts who were questioned worldwide (US; UK; Germany; Russia; Brazil; and Australia) during October 2004.
Research Report
Green IT: The New Industry Shock Wave
Environmental sustainability and climate change will present substantial opportunities and important risks for all stakeholders in the IT industry in 2008 and beyond. This Special Report examines the issue of "green IT," predicts how it will evolve and recommends how IT organizations should respond.
Review
Avaya
The Avaya IP-PBX system is a highly scalable solution designed for midsize companies looking to grow and those not intimidated by the cost or complexity. (PC Magazine Review)
Avaya one-X Quick Edition
Avaya one-X Quick Edition is a good solution for small businesses that want to set up a reliable, easy-to-use IP PBX for 20 or fewer users. (PC Magazine Review)
eSeminar
Using Communications to Further Enable Business Process Management
BPM solutions have streamlined the way many companies do business, turning information into assets and saving both time and money. But BPM works only as well as the information flow behind it, and only companies that have a constant information flow can fully reap the benefits of BPM.
Company Type PRIVATE


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